Due to the nature of our products, all Nuromedic supplements are considered perishable goods. For health, safety, and quality-control reasons, we do not accept returns or exchanges on any supplement purchases.
Once a product leaves our facility, we can no longer guarantee how it has been stored or handled. To maintain the highest possible quality standards—and to protect your health—we cannot allow returned products back into our warehouse.
Nuromedic is not responsible for delays, loss, or damage caused by third-party shipping carriers (including but not limited to USPS, UPS, FedEx, Amazon, or other couriers).
If your order arrives damaged or does not arrive at all, please contact our support team. In certain cases, we may issue a discretionary refund or replacement, depending on the situation. Any approved refunds will be issued to the original payment method.
To ensure fairness and transparency, refunds are not issued for the following reasons:
Taste is subjective. While we formulate our supplements to be both effective and enjoyable, refunds are not issued based on flavor preference alone.
If you’ve taken the product as directed and did not experience any noticeable benefits, you may still qualify under our money-back guarantee outlined below.
Customers are responsible for reviewing ingredient lists prior to purchase to ensure suitability.
Complete ingredient information is available on our website. If you have allergies, sensitivities, or medical conditions, we recommend consulting a healthcare professional before ordering.
Ordered too much:
If you placed an order in error, please contact us within 48 hours of purchase. If the order has not shipped, we may be able to assist. Once an order has been delivered, refunds are no longer possible.
Ordered the wrong product:
Customers are responsible for selecting the correct product. If you’re unsure which product is right for you, we recommend contacting our support team prior to ordering. If the order has already shipped, we cannot cancel or refund it.
Customer support responses may take up to 24 business hours, Monday through Friday.
We understand that financial situations can change. For this reason, we recommend starting with a single product rather than bundles or subscriptions.
Once products have been delivered, we are unable to issue refunds due to financial hardship.
We stand behind the quality of our supplements. If you’ve taken your Nuromedic product as directed and do not notice any meaningful benefits within 30 days of purchase, you may request a refund.
Simply contact our support team within the 30-day window, and if approved, we’ll issue a refund to your original payment method.
To qualify for the 30-day guarantee:
The guarantee applies to single-unit (1-month supply) purchases.
If a bundle is purchased, the refund applies only to the first unit.
Products must be used consistently and according to directions.
The guarantee does not apply to taste preference alone.
Results may vary depending on individual factors such as diet, lifestyle, and consistency of use.
Once a refund is issued under this guarantee, the same product may not be repurchased from our store.
If you have any questions about your order, ingredients, or eligibility, our support team is here to help.
📩 Email: care@nuromedic.com
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